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What Does My Strata Manager Do?

Tuesday, 14th January 2014

What does my strata manager do? - is a question that a lot of strata managers hear from strata property owners. Here we have produced answers to the most popular questions about the role of the strata manager. Here Strata Community Australia (NSW) have put together a guide which should clear up any misconceptions about what your strata manager is engaged to do.

What does a strata manager do?

Strata managers are engaged by the owners corporation at the Annual General Meeting to manage the day-to-day affairs of the scheme.  Strata schemes are becoming larger and more complex.  Strata managers provide services and advice on:
  • Financial management
  • Insurance
  • Clerical and administrative support and follow up
  • Ad hoc maintenance and contract support
  • Ensure requirements of the relevant legislation are met
  • Advise on legal requirements concerning the operation of the strata scheme.

The role varies depending on the size and type of property and involves people management, requires someone who is organised and is able to handle difficult clients from time-to-time.

What is the role of the executive committee?

The executive committee is elected at each Annual General Meeting from the pool of strata owners.  Their role is to exercise the functions of the owners corporation or body corporate.

The executive committee oversees the management role by monitoring the finances and bringing forward matters for discussion.  They elect a Chair, Secretary and Treasurer and where the scheme is self-managed they are also responsible for all the tasks which might otherwise be carried out by a strata manager, including being across all legislative requirements.

The executive committee must also carry out all decisions made at the AGM.  They can't ignore the strata scheme members nor can they bring in their own agenda.

Can I contact my strata manager direct?

You can but the strata manager is engaged by the owners corporation and not the individual property owner.  If you have an issues that you raise directly with your strata manager they are obliged to pass it on to the executive committee to review.

Why does my building need a strata manager?

Some don't need a strata manager.  If your property has two or maybe three lots it may be that it can be self-managed.

However as the legislative requirements have become more complex as time goes by many have realised they need the help of a strata professional to ensure they are meeting their legal requirements.  If they don't meet their requirements they can end up before the relevant tribunal and may be subject to penalities and orders.

Often many owners don't have the time or expertise to run their strata scheme and the strata manager can help steer the owners on the right track.

How do I evaluate my strata manager's performance?

Ask whether your strata manager is providing a proactive service delivery.  Are they professional? Do they act in a timely manner? Do they provide the level of care you expected?

If the answers are yes and if your strata manager is also SCA (NSW) accredited then you have likely found the right person for your scheme. 

To find out if your strata manager is accredited go to www.nsw.stratacommunity.org.au

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